Terms and conditions

GENERAL

MONTE CARLO BEAUTY products are the property of MONTE CARLO BEAUTY SARL, with a capital of 140.000 EUR, whose headquarters are located at 44 boulevard du Jardin Exotique, 98000 Monaco, Principality of Monaco, registered with Monaco’s Register of Commerce and Industry under number 05S04390 and intracommunity VAT no. FR56000070663.

These Terms and Conditions of Sale (T&Cs) apply to all MONTE CARLO BEAUTY products sold through this website.

Any document, except these T&Cs, including brochures and advertisements, are for information purposes only and have no contractual value.

These T&Cs may be modified or updated at any time by MONTE CARLO BEAUTY SARL without prior notice. Any modifications will not apply to orders placed before said modifications come into effect.

When validating their order, the client agrees to these T&Cs and unconditionally and unreservedly accepts them.

OFFER

MONTE CARLO BEAUTY SARL agrees to honour orders received while stock is available. In the event that a product becomes unavailable after placing an order, MONTE CARLO BEAUTY SARL shall inform the client by email within 3 working days. The customer may then request the order cancellation and receive a refund of the amount paid. The refund will be made within 8 working days of the client requesting the order cancellation.

MONTE CARLO BEAUTY SARL reserves the right to cancel any order for any legitimate reason, in particular in the event of orders of an abnormal nature. 

PRICE

Product prices may be modified at any time by MONTE CARLO BEAUTY SARL. Products will be invoiced at the price shown when the customer finalizes the order.

For a delivery outside of the European Union, an approximate 20% discount will be applied to the price shown (VAT exemption).

Any local taxes or customs duties in the country of destination shall be borne by the client.

PAYMENT

An order is only validated when full payment has been received by MONTE CARLO BEAUTY SARL. Payment in full is thus collected before products are delivered.

DELIVERY

Products will be delivered to the address indicated by the client when the order is placed.

Delivery fees will be applied to the order depending on the country to which it is delivered as well as depending on the total amount of the order. Details of delivery fees can be found here.

MONTE CARLO BEAUTY SARL is responsible for delivering the order, using a carrier of their choice. It is the client's responsibility to ensure that the order can be received.

Deliveries will occur within 3 to 15 working days, depending on the country of destination, from receipt of order payment. MONTE CARLO BEAUTY SARL cannot be held liable should the carrier fail to comply with their own delivery times. However, if there is a delay of more than 30 days, the client may cancel their order by notifying MONTE CARLO BEAUTY SARL of the decision in writing; the client will be refunded within 8 working days of said notification. Nevertheless, no compensation of any kind will be considered.

CLAIM

In the event of loss or damage, the recipient must ensure that the driver declares this, and their clear and justified reservations must be indicated on the delivery note. These reservations must be confirmed with the carrier in writing within 3 working days; a copy of which must also be sent to MONTE CARLO BEAUTY SARL. These provisions are mandatory in order for the carrier to be held liable. Otherwise, MONTE CARLO BEAUTY SARL cannot be held liable for losses and/or damages caused during transportation.

If the customer receives a product with a defect not related to transportation, MONTE CARLO BEAUTY SARL must be notified within 3 working days of receiving the product. The client will have the choice between a product replacement, at the expense of MONTE CARLO BEAUTY SARL, or a refund of the amount paid for the product. In either event, the customer must return the defective product to MONTE CARLO BEAUTY SARL. The refund will take place within 8 working days of receiving the defective product.

JURISDICTION

In the event of dispute or litigation, the Supreme Court of the Principality of Monaco has jurisdiction.